> ## Documentation Index > Fetch the complete documentation index at: https://docs.wppfy.com/llms.txt > Use this file to discover all available pages before exploring further. # Send media carousel with buttons > This endpoint lets you send a carousel with images and interactive buttons. It works the same way as the `/send/menu` endpoint with type: carousel, but using a different payload format. ## Common Fields This endpoint supports all **common optional fields** documented in the **"Send Message"** tag, including: `delay`, `readchat`, `readmessages`, `replyid`, `mentions`, `forward`, `track_source`, `track_id`, placeholders and sending to groups. ## Payload Structure ```json { "number": "5511999999999", "text": "Texto principal", "carousel": [ { "text": "Texto do cartão", "image": "URL da imagem", "buttons": [ { "id": "resposta1", "text": "Texto do botão", "type": "REPLY" } ] } ] } ``` ## Button Types - `REPLY`: Quick reply button - When clicked, sends the id value as a reply to the chat - The id will be the text sent as the reply - `URL`: Link button - When clicked, opens the specified URL - The id must contain the full URL (e.g.: https://exemplo.com) - `COPY`: Copy text button - When clicked, copies the text to the clipboard - The id will be the text that is copied - `CALL`: Call button - When clicked, starts a phone call - The id must contain the phone number ## Button Example ```json { "buttons": [ { "id": "Sim, quero comprar!", "text": "Confirmar Compra", "type": "REPLY" }, { "id": "https://exemplo.com/produto", "text": "Ver Produto", "type": "URL" }, { "id": "CUPOM20", "text": "Copiar Cupom", "type": "COPY" }, { "id": "5511999999999", "text": "Falar com Vendedor", "type": "CALL" } ] } ``` ## Full Carousel Example ```json { "number": "5511999999999", "text": "Nossos Produtos em Destaque", "carousel": [ { "text": "Smartphone XYZ\nO mais avançado smartphone da linha", "image": "https://exemplo.com/produto1.jpg", "buttons": [ { "id": "SIM_COMPRAR_XYZ", "text": "Comprar Agora", "type": "REPLY" }, { "id": "https://exemplo.com/xyz", "text": "Ver Detalhes", "type": "URL" } ] }, { "text": "Cupom de Desconto\nGanhe 20% OFF em qualquer produto", "image": "https://exemplo.com/cupom.jpg", "buttons": [ { "id": "DESCONTO20", "text": "Copiar Cupom", "type": "COPY" }, { "id": "5511999999999", "text": "Falar com Vendedor", "type": "CALL" } ] } ] } ``` ## OpenAPI ````yaml /openapi-en.json post /send/carousel openapi: 3.1.0 info: title: WppFy - WhatsApp API version: 1.0.0 description: > API for managing WhatsApp instances and communications. ## Important Recommendation: WhatsApp Business **It is HIGHLY RECOMMENDED to use WhatsApp Business accounts** instead of regular WhatsApp for integration; regular WhatsApp may present inconsistencies, disconnections, limitations, and instability when used with our API. ## Authentication - Regular endpoints require a 'token' header with the instance token ## Instance States Instances can be in the following states: - `disconnected`: Disconnected from WhatsApp - `connecting`: Connection in progress - `connected`: Successfully connected and authenticated servers: - url: https://api.wppfy.com security: - token: [] tags: - name: Instance description: | Operations related to an instance's lifecycle, such as connecting, disconnecting, and checking status. - name: Proxy description: > WppFy uses an internal proxy by default. You can keep this default, configure your own proxy via `proxy_url`, or use your Android phone as a proxy by installing the app from https://github.com/WppFy/silver_proxy_apk (direct APK: https://github.com/WppFy/silver_proxy_apk/raw/refs/heads/main/silver_proxy.apk). If nothing is sent, we keep using the internal proxy. IPs are Brazilian; for international clients, consider a proxy in the client's region. - name: Profile description: | Operations related to the WhatsApp instance profile, such as changing the profile name and picture. - name: Business description: | ⚠️ **EXPERIMENTAL** - Endpoints not yet fully tested. Operations related to the WhatsApp Business business profile. Allows querying and updating business profile data such as description, address, email, categories, and managing the product catalog. **Requirements:** - The currently connected account must be a **WhatsApp Business** account - Personal WhatsApp accounts do not have a business profile **Note:** These endpoints may not work as expected. Report any problems found. - name: Calls description: | Operations related to WhatsApp calls. Allows making and rejecting calls programmatically. - name: Send Message description: > Endpoints for sending WhatsApp messages with different content types. ## Common Optional Fields All message sending endpoints support the following optional fields: - **`delay`** *(integer)*: Delay in milliseconds before sending - During the delay, "Typing..." or "Recording audio..." will appear depending on the type - Example: `5000` (5 seconds) - **`readchat`** *(boolean)*: Mark chat as read after sending - Removes the unread message counter from the chat - Example: `true` - **`readmessages`** *(boolean)*: Mark last received messages as read - Marks the last 10 **received** messages (not sent by you) as read - Useful to confirm reading pending messages before replying - Different from `readchat` which only removes the unread counter - Example: `true` - **`replyid`** *(string)*: ID of the message to reply to - Creates a reply linked to the original message - Support varies by message type - Example: `"3A12345678901234567890123456789012"` - **`mentions`** *(string)*: Numbers to mention (only for group sending) - Specific numbers: `"5511999999999,5511888888888"` - Mention all: `"all"` - **`forward`** *(boolean)*: Marks the message as forwarded in WhatsApp - Adds the "Forwarded" indicator to the message - Example: `true` - **`track_source`** *(string)*: Message tracking source - Identifies the system or source sending the message - Useful for integrations (e.g., "chatwoot", "crm", "chatbot") - Example: `"chatwoot"` - **`track_id`** *(string)*: ID for message tracking - Free identifier to track the message in external systems - Allows correlating messages between different platforms - **Note**: The system accepts duplicate values - there is no uniqueness validation - Use the same ID in multiple messages if it makes sense for your integration - Example: `"msg_123456789"` ### Sending to Groups - **`number`** *(string)*: To send a message to a group, use the group ID ending with `@g.us` - Example: `"120363012345678901@g.us"` - **How to get the Group ID:** - Use the `chatid` from the webhook received when someone sends a message in the group - Use the `GET /group/list` endpoint to list all groups and their IDs ## Available Placeholders All message sending endpoints support dynamic placeholders for automatic personalization: ### Name Fields - **`{{name}}`**: Consolidated chat name, using the first available option: 1. Lead name (`lead_name`) 2. Lead full name (`lead_fullName`) 3. WhatsApp contact name (`wa_contactName`) 4. WhatsApp profile name (`wa_name`) - **`{{first_name}}`**: First valid word of the consolidated name (minimum 2 characters) ### WhatsApp Fields - **`{{wa_name}}`**: WhatsApp profile name - **`{{wa_contactName}}`**: Contact name as saved in WhatsApp ### Lead Fields - **`{{lead_name}}`**: Lead name - **`{{lead_fullName}}`**: Lead full name - **`{{lead_personalid}}`**: Personal ID (SSN, CPF, CNPJ, etc) - **`{{lead_email}}`**: Lead email - **`{{lead_status}}`**: Current lead status - **`{{lead_notes}}`**: Lead notes - **`{{lead_assignedAttendant_id}}`**: ID of the assigned attendant ### Custom Fields Fields added via custom fields are accessible using `{{lead_field01}}` to `{{lead_field20}}` or use `{{fieldname}}` defined in `/instance/updateFieldsMap`. ### Usage Example ``` Hello {{name}}! I saw you work at {{company}}. Is your email {{lead_email}} correct? ``` **💡 Tip**: Use `/chat/find` to fetch chat data and see available fields before sending messages with placeholders. - name: Async Message description: > Operational controls for the internal asynchronous send queue used when a send endpoint receives `async=true`. This section is used to: - check the current state of the async queue - configure the delay between messages sent with `async=true` - clear pending backlog and cancel messages not yet completed Scope: - covers only the internal queue of async direct messages - does not change messages already sent successfully - name: Message Actions and Search - name: Chats - name: Contacts - name: Blocklist - name: Labels - name: Groups and Communities - name: Newsletters and Channels description: > Operations for reading and following WhatsApp channels (newsletters). Main use cases: - list posts already published in a channel - edit recent posts in a channel - delete recent posts in a channel - check post views and reactions - integrate channels without needing to persist messages locally Notes: - `/newsletter/messages` returns the post content - `/newsletter/messages/edit` edits the content of recent posts - `/newsletter/messages/delete` deletes recent posts - views (`viewsCount`) and reactions (`reactionCounts`) come in each post of `/newsletter/messages`, not via webhook event - `/newsletter/updates` is deprecated: WhatsApp does not respond and the API returns 504 - newsletters use their own routes and must not use `/message/edit` or `/message/delete` - name: Quick Replies description: > Management of quick replies to streamline service. **⚠️ Important**: This feature is only useful if you use a custom frontend/interface to register and use the replies. The API only stores the replies, but does not apply them automatically. ### How it works: - **Create**: Register pre-defined responses with titles and content - **List**: Retrieve all registered responses to display in your interface - **Use**: Your frontend system can use these responses to speed up typing ### Use cases: - Custom web service interfaces - Mobile apps with reply suggestions - CRM systems with message templates - Productivity tools for attendants **Not a chatbot**: For automatic responses, use Chatbot features. - name: CRM description: > Complete customer relationship management system integrated with the API. **💾 Internal Storage**: All lead data is saved directly in the API, eliminating the need for external databases. Your application can focus only on the interface and business logic. ### Available Features: - **📋 20+ customizable fields**: Name, phone, email, company, notes, etc. - **🏷️ Label System**: Organize and categorize your contacts - **🔍 Advanced Search**: Filter by any field or label - **📊 Complete History**: All interactions are registered automatically ### 🎯 Placeholders in messages: Use dynamic variables in messages for automatic personalization: ``` Hello {{name}}! I saw you work at {{company}}. Is your email {{email}} correct? Notes: {{notes}} ``` ### Typical Flow: 1. **Capture**: Leads arrive via WhatsApp or forms 2. **Enrichment**: Add data using `/chat/editLead` 3. **Segmentation**: Organize with labels 4. **Communication**: Send personalized messages with placeholders 5. **Follow-up**: History is saved automatically **Ideal for**: Sales, marketing, support, lead qualification - name: Chatwoot Integration description: > **🚧 BETA INTEGRATION - Chatwoot integration system for unified service** **⚠️ WARNING**: This integration is in BETA phase. Use at your own risk. We recommend testing in a non-production environment before use in production. This category contains resources to configure and manage integration with Chatwoot, an open-source customer service platform. The integration allows centralizing WhatsApp conversations in Chatwoot. ### Available Features: - 🔧 **Complete Configuration**: Configure URL, tokens, and Chatwoot credentials - 📬 **Bidirectional Sync**: New messages between WhatsApp and Chatwoot are synced automatically - 📱 **Contact Management**: Automatic sync of names and phones - 🔄 **LID→PN Update**: Automatic migration from Local ID to Phone Number - 🏷️ **Smart Names**: Name system with tilde (~) for automatic update - 🚫 **Group Separation**: Option to ignore groups in sync - 👤 **Message Signature**: Agent identification in sent messages - 🔗 **Automatic Webhook**: URL generated automatically to configure in Chatwoot ### 🏷️ Smart Name System: - **Names with tilde (~)**: Updated automatically when contact modifies name in WhatsApp - **Specific names**: For fixed name, remove tilde (~) from name in Chatwoot - **Example**: "~John Doe" = automatic, "John Doe" = fixed - **LID→PN Migration**: No conversation duplication during transition - **Native responses**: Appear directly in Chatwoot without external markings ### ⚠️ Known Limitations: - **History sync**: Not implemented - only new messages are synced ### Use Cases: - Centralized service in Chatwoot - Support teams with multiple agents - CRM integration via Chatwoot - Communication channel centralization - Automatic contact and name management **Ideal for**: Companies with service teams, call centers, technical support (in test environment) **Requires**: Configured Chatwoot instance, API tokens, and test environment **🚧 Remember**: BETA integration - features may change without prior notice - name: Server-Sent Events (SSE) paths: /send/carousel: post: tags: - Send Message summary: Send media carousel with buttons description: > This endpoint lets you send a carousel with images and interactive buttons. It works the same way as the `/send/menu` endpoint with type: carousel, but using a different payload format. ## Common Fields This endpoint supports all **common optional fields** documented in the **"Send Message"** tag, including: `delay`, `readchat`, `readmessages`, `replyid`, `mentions`, `forward`, `track_source`, `track_id`, placeholders and sending to groups. ## Payload Structure ```json { "number": "5511999999999", "text": "Texto principal", "carousel": [ { "text": "Texto do cartão", "image": "URL da imagem", "buttons": [ { "id": "resposta1", "text": "Texto do botão", "type": "REPLY" } ] } ] } ``` ## Button Types - `REPLY`: Quick reply button - When clicked, sends the id value as a reply to the chat - The id will be the text sent as the reply - `URL`: Link button - When clicked, opens the specified URL - The id must contain the full URL (e.g.: https://exemplo.com) - `COPY`: Copy text button - When clicked, copies the text to the clipboard - The id will be the text that is copied - `CALL`: Call button - When clicked, starts a phone call - The id must contain the phone number ## Button Example ```json { "buttons": [ { "id": "Sim, quero comprar!", "text": "Confirmar Compra", "type": "REPLY" }, { "id": "https://exemplo.com/produto", "text": "Ver Produto", "type": "URL" }, { "id": "CUPOM20", "text": "Copiar Cupom", "type": "COPY" }, { "id": "5511999999999", "text": "Falar com Vendedor", "type": "CALL" } ] } ``` ## Full Carousel Example ```json { "number": "5511999999999", "text": "Nossos Produtos em Destaque", "carousel": [ { "text": "Smartphone XYZ\nO mais avançado smartphone da linha", "image": "https://exemplo.com/produto1.jpg", "buttons": [ { "id": "SIM_COMPRAR_XYZ", "text": "Comprar Agora", "type": "REPLY" }, { "id": "https://exemplo.com/xyz", "text": "Ver Detalhes", "type": "URL" } ] }, { "text": "Cupom de Desconto\nGanhe 20% OFF em qualquer produto", "image": "https://exemplo.com/cupom.jpg", "buttons": [ { "id": "DESCONTO20", "text": "Copiar Cupom", "type": "COPY" }, { "id": "5511999999999", "text": "Falar com Vendedor", "type": "CALL" } ] } ] } ``` requestBody: required: true content: application/json: schema: type: object properties: number: type: string description: >- ID of the chat the message will be sent to. Can be a phone number in international format, a group ID (`@g.us`), a user ID (with `@s.whatsapp.net` or `@lid`). example: '5511999999999' text: type: string description: Main message text example: Our Featured Products carousel: type: array description: Array of carousel cards items: type: object properties: text: type: string description: Card text example: |- Smartphone XYZ The most advanced smartphone in the line image: type: string description: Image URL (optional) example: https://exemplo.com/produto1.jpg video: type: string description: Video URL (alternative to image) example: https://exemplo.com/produto1.mp4 document: type: string description: Document URL (alternative to image) example: https://exemplo.com/catalogo.pdf filename: type: string description: Filename for documents example: Catalogo.pdf buttons: type: array description: Array of card buttons items: type: object properties: id: type: string description: Button ID example: buy_xyz text: type: string description: Text displayed on the button example: Buy Now type: type: string description: > Button type: * REPLY - The id will be sent as a reply to the chat * URL - The id must be the full URL that will be opened * COPY - The id will be the text copied to clipboard * CALL - The id must be the phone number for the call enum: - REPLY - URL - CALL - COPY example: REPLY required: - id - text - type required: - text - buttons delay: type: integer description: Delay in milliseconds before sending example: 1000 readchat: type: boolean description: Marks chat as read after sending example: true readmessages: type: boolean description: Marks latest received messages as read example: true replyid: type: string description: ID of the message to reply to example: 3EB0538DA65A59F6D8A251 mentions: type: string description: Numbers to mention (comma separated) example: 5511999999999,5511888888888 forward: type: boolean description: Marks the message as forwarded on WhatsApp example: false async: type: boolean description: >- If true, sends the message asynchronously via the internal queue example: false track_source: type: string description: Message tracking source example: chatwoot track_id: type: string description: ID for message tracking (accepts duplicate values) example: msg_123456789 required: - number - carousel examples: basic: summary: Carousel with one card value: number: '5511999999999' text: Nossos produtos carousel: - text: Smartphone XYZ image: https://exemplo.com/produto.jpg buttons: - id: comprar_xyz text: Comprar agora type: REPLY responses: '200': description: Carousel sent successfully content: application/json: schema: allOf: - $ref: '#/components/schemas/Message' - type: object properties: response: type: object properties: status: type: string example: success message: type: string example: Carousel sent successfully '400': description: Invalid request content: application/json: schema: type: object properties: error: type: string example: Missing required fields or invalid card format '401': description: Unauthorized content: application/json: schema: type: object properties: error: type: string example: Invalid token '500': description: Internal server error content: application/json: schema: type: object properties: error: type: string example: Failed to send carousel components: schemas: Message: type: object description: Represents a message exchanged in the system properties: id: type: string format: uuid description: Internal unique message ID (format r + 7 random hex characters) messageid: type: string description: Original message ID at the provider chatid: type: string description: Related conversation ID sender: type: string description: Message sender ID senderName: type: string description: Sender's display name isGroup: type: boolean description: Indicates whether it is a group message default: false fromMe: type: boolean description: Indicates whether the message was sent by the user default: false messageType: type: string description: Message content type source: type: string description: Message source platform messageTimestamp: type: integer description: Original message timestamp in milliseconds default: 0 status: type: string description: > Message lifecycle status. Common examples: `Queued`, `Canceled`, `Failed`, `Sent`, `Delivered`, `Read`. In group messages, it follows the most advanced participant: `Delivered` when at least one received it, `Read` when at least one read it, and `Played` when at least one listened to it. text: type: string description: Original message text default: '' quoted: type: string description: ID of the quoted/replied message default: '' edited: type: string description: Message edit history default: '' reaction: type: string description: ID of the reacted message default: '' vote: type: string description: Poll and list voting data default: '' convertOptions: type: string description: Conversion of message options, list, poll and buttons default: '' buttonOrListid: type: string description: ID of the selected button or list item default: '' owner: type: string description: Message owner default: '' error: type: string description: Error message if sending failed default: '' content: description: Raw message content (serialized JSON or text) oneOf: - type: object additionalProperties: true - type: string description: Raw text when not JSON wasSentByApi: type: boolean description: Indicates whether the message was sent via API pinned: type: boolean description: >- Message pinned in the conversation (pin and unpin also arrive in `messages_update`, types `Pinned` and `Unpinned`) sendFunction: type: string description: Function used to send the message (when sent via API) sendPayload: description: >- Payload used in the send when available. Base64 media data is omitted. oneOf: - type: object additionalProperties: true - type: string description: Raw text when not JSON fileURL: type: string description: Message file URL or reference callPeer: type: object description: >- Known contact associated with a call, when available in `messageType: call`. properties: jid: type: string name: type: string imagePreviewUrl: type: string send_folder_id: type: string description: Folder associated with the send (when applicable) track_source: type: string description: Tracking source track_id: type: string description: Tracking ID (may repeat) ai_metadata: type: object description: >- Record of an AI round. The full one (request to the model, response, and `outcome`) is stored once, on the contact's last message that the round replied to, even when nothing went out (error, discarded response). Each message sent by the AI carries only `agent_id` and `turn` (the `id` of that contact message). properties: agent_id: type: string description: ID of the responsible AI agent turn: type: string description: >- In the message sent by the AI: the `id` of the contact's message where the full record of the round is stored. flow_id: type: string description: >- Message sent by a flow: the flow's `id`. A message sent by the AI includes the `agent_id`. request: type: object description: Request data for the AI API properties: messages: type: array description: History of messages sent to the API tools: type: array description: Tools available to the agent options: type: object description: API configuration options properties: model: type: string temperature: type: number maxTokens: type: integer topP: type: number frequencyPenalty: type: number presencePenalty: type: number response: type: object description: AI API response properties: choices: type: array description: Results returned by the API toolResults: type: array description: Tool execution results error: type: string description: Error message, if any outcome: type: object description: What the round actually did (only in the full record). properties: status: type: string enum: - sent - cancelled - error - empty description: >- `sent`: something was sent; `cancelled`: discarded (the conversation was paused, a flow started, or the hourly reply limit was reached); `error`: the provider failed; `empty`: nothing to send. texts: type: integer description: Text messages sent. audio: type: boolean description: Replied with audio. menus: type: integer description: Menus sent. files: type: integer description: Files (registered messages) sent. handoff: type: string description: '`chamar_humano`: the summary for whoever takes over.' lead: type: array items: type: string description: >- `atualizar_lead`: what was written to the CRM (`lead_email = ana@exemplo.com; column = Agendado`). detail: type: string description: Why it was discarded, or the error. sender_pn: description: Sender's resolved PN JID (when available) oneOf: - type: string - type: 'null' sender_lid: description: Sender's original LID (when available) oneOf: - type: string - type: 'null' sender_image_preview_url: type: string format: uri description: >- Temporary preview URL of the sender, when known. Hydration in this version fills in messages received in groups; the field may be omitted. It does not trigger a photo query to WhatsApp during listing. securitySchemes: token: name: token type: apiKey in: header ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.